Last updated: March 7, 2026
Signalix uses the following third-party service providers ("sub-processors") to operate the platform. Each sub-processor has been evaluated for their data protection practices and has a Data Processing Agreement (DPA) in place.
| Sub-Processor | Purpose | Data Processed | Location | Links |
|---|---|---|---|---|
| Vercel | Application hosting, CDN, and serverless functions | Application requests, IP addresses, server logs | United States | DPAPrivacy |
| Amazon Web Services (AWS) | File storage (S3), document processing (Textract), SMS delivery (SNS) | Uploaded documents, files, images; document text extraction | United States (us-east-1) | DPAPrivacy |
| Clerk | Authentication, user management, and session management | Email addresses, names, profile photos, OAuth tokens, session data | United States | DPAPrivacy |
| Stripe | Payment processing and subscription management | Payment card data, billing address, transaction history | United States | DPAPrivacy |
| Twilio | SMS notifications for shift alerts, clock-in/out, and incident reporting | Phone numbers, SMS message content | United States | DPAPrivacy |
| Resend | Transactional email delivery (invitations, shift reminders, notifications) | Email addresses, email content | United States | DPAPrivacy |
| PostHog | Product analytics and event tracking (proxied through our domain) | Anonymized usage events, page views, feature usage. No PII is captured in analytics events. | United States (US Cloud) | DPAPrivacy |
| Sentry | Error monitoring, performance tracking, and crash reporting | Error stack traces, browser metadata, user IDs (for error grouping) | United States | DPAPrivacy |
| Upstash | Rate limiting (Redis) and background job scheduling (QStash) | Rate limit counters, job payloads (tenant IDs, timestamps) | United States | DPAPrivacy |
| Neon / PostgreSQL | Primary database for all application data | All application data including user profiles, organizations, shifts, locations, work orders | United States | DPAPrivacy |
| Mapbox | Map rendering and geocoding for site locations and guard tracking | GPS coordinates, map tile requests, IP addresses | United States | DPAPrivacy |
Note: We will update this page when sub-processors are added or removed. If you are an enterprise customer and require advance notification of sub-processor changes, please contact us at privacy@getsignalix.com.